The Australian Business Award for Service Excellence [SXA] recognises organisations that have achieved outstanding results through initiatives that demonstrate leadership and commitment to service excellence.
Being a large organisation tending to the needs of 75,000 patients, Smile Solutions has a dedication to providing a high calibre of services to its clients – which in 2015 has seen the company recognised as an ABA100 Winner for Service Excellence in The Australian Business Awards.
Smile Solutions serves its customers with a one-stop-shop for families and all their dental needs, providing clients with the best technology and the best clinicians whilst supplying a beautiful and serene dental experience.
In terms of revenue, the organisation is twice as large as Australia’s next biggest dental business. Smile Solutions is trademarked as ‘Melbourne’s Home of Dentistry,’ and has earned this name, being an industry leader. Recognising that the two main contributions to the dental industry come from raising the public’s expectations of dental care, and other forms of education Smile Solutions opened a shop front on the ground floor in Melbourne’s CBD. They have used this store to attract, inform and assess prospective orthodontic patients. Through clients generated through this shop front an income of $4.3 million dollars has been produced.