The Sutherland District trade Union Club

The Australian Business Awards is delighted to recognise The Sutherland District Trade Union Club as recipients of The Australian Business Award for Service Excellence in its industry classification for 2013.

The Sutherland District Trade Union Club, Tradies, is a registered club serving its community with pride and passion and connecting the community in an environment that enhances their well-being and life experience. Services offered by Tradies include food, beverage, gaming, entertainment, promotions and event facilities. It offers members and guests a space for social interaction in an inclusive environment that is enhanced by Community Program initiatives and annual community contributions.

In 2011 Tradies extended its “Enjoy” campaign to a new “Wow” customer service initiative. The goal of the initiative was to invoke a “Wow” from our members and guests by providing uncommon and exceptional customer service. The key elements of the initiative were based on the notion of providing exceptional customer service and practices that go above and beyond the expectations of customers. These included investing in a concierge and golf buggy to drive patrons to and from the car park, staggered customer service campaigns and introducing two new training manager positions to ensure the same level of “wow” customer service is consistently delivered.
The Australian Business Awards congratulate The Sutherland District Trade Union Club for its success in the category of Service Excellence in 2013.

For more information on The Sutherland District Trade Union Club go to tradies.com.au.

  The Australian Business Award for Service Excellence recognises organisations that have achieved outstanding results through initiatives that demonstrate leadership and commitment to service excellence.  
announced!

 

ABA References

> Industry: Clubs (Hospitality)
> The Australian Business Award for Service Excellence