TRC Group

The Australian Business Awards is delighted to recognise TRC Group as recipients of The Australian Business Award for Service Excellence in its industry classification for 2013.

TRC Group is a recruitment company and provides permanent, contract and executive search recruitment services. TRC’s values underpin its hiring strategy, brand promise and the way it works every day. By hiring people who share its values, particularly a passion for quality, TRC is able to grow its company with an intact culture.

Through a series of think tanks, TRC Group came up with over 100 initiatives, of varying sizes and complexity, all focussed on improving customer service.  Most involved additional services or system based improvements to existing systems. Just one example was the “significantly better” reception experience which included booking meeting rooms in advance with the receptionist even given a photo of the client via LinkedIn, the room being prepared with fresh water, glasses and selected industry magazines, the visitor being greeted by name and then asked if they would like coffee or tea, served with a pastry.

The Australian Business Awards congratulate TRC Group for its success in the category of Service Excellence in 2013.

For more information on TRC Group go to

  The Australian Business Award for Service Excellence recognises organisations that have achieved outstanding results through initiatives that demonstrate leadership and commitment to service excellence.  


ABA References

> Industry: Recruitment
> The Australian Business Award for Service Excellence