Message Media

The Australian Business Awards is delighted to recognise MessageMedia as recipients of The Australian Business Award for Service Excellence in its industry classification for 2013.

MessageMedia is a leader in business SMS services. MessageMedia customers improve business results by leveraging SMS solutions to communicate simply and economically. MessageMedia operates in the highly competitive telecommunication sector. MessageMedia encourages innovation, passion and performance in its team.
MessageMedia is committed to service excellence and offers all customers a 100 per cent service uptime guarantee. The Service Level Agreement is a binding contract to stand by the company’s technology and infrastructure. The key elements of the initiative are a “follow the sun” service model with multiple levels of customer support and escalation delivering excellence in customer care, the Net Promoter Score rating system which measures customer satisfaction levels and a public feedback wall where customers are invited to comment on service levels.

The Australian Business Awards congratulate MessageMedia for its success in the category of Service Excellence in 2013.

For more information on MessageMedia go to

  The Australian Business Award for Service Excellence recognises organisations that have achieved outstanding results through initiatives that demonstrate leadership and commitment to service excellence.  


ABA References

> Industry: Telecommunications
> The Australian Business Award for Service Excellence