The Australian Business Awards are delighted to recognise HOBAN Recruitment as recipients of The Australian Business Award for Service Excellence in its industry classification for 2012.
HOBAN Recruitment is a wholly Australian owned provider of professional recruitment and workforce services and has been providing these services for over 45 years. HOBAN Recruitment recruits all types of temporary, permanent and contract staff across a range of industries including Banking & Finance, Government, Utilities, Superannuation, Manufacturing, Health, Insurance, Logistics and Accounting.
HOBAN provides outstanding service to their clients and candidates by consistently finding clients with the right staff to grow their business and by finding candidates the right new job or by providing them with advice to further their career. Their commitment to recruitment techniques, training and staff support have established them at the forefront of the marketplace with their service standards, speed and consistency of delivery.
New staff receive a full induction program that covers systems and processes to deliver service excellence and ongoing training for their own personal development to improve their career opportunities. Responsibilities and accountability for delivery of service outcomes is clear to each team member in their job description, KPIs, activity targets and outcomes. Results are measured, monitored and reviewed in weekly team meetings, quarterly reviews and annual performance appraisals. Service excellence is recognised internally and externally with the chance to nominate a HOBAN team member for the “Going the Extra Mile’ award.
Robust operational systems ensure service levels are maintained across the business, including quality assured processes, measuring and monitoring performance and feedback from temporary staff and hiring managers and management surveys.
The Australian Business Awards congratulate HOBAN Recruitment for their success in the category of Service Excellence in 2012.
For more information on HOBAN Recruitment go to www.hoban.com.au.
|The Australian Business Award for Service Excellence recognises organisations that deliver outstanding customer service.|
> Industry Classification: Employment Placement Services
> The Australian Business Award for Service Excellence
> Assessment completed
> Winners announced 3 July 2013