The Australian Business Awards are delighted to recognise Fone Zone Group Limited as recipients of the Award for Service Excellence. The achievement of Fone Zone Group in establishing a national organisation, with 150 retail locations, has seen them become Australia’s largest specialist retailer of mobile communications.
Fone Zone Group has developed a culture of service excellence underpinned by a visionary and innovative management style. Fone Zone Group have always been pro-active in daring to do what others in the industry would not. In 1995 Fone Zone Group were the first to put mobile phone stores into shopping centres and have more recently developed a new interactive store format along with a new concept store called ‘The Lounge by Fone Zone.’
Fone Zone Group have used a highly successful outbound call centre to focus on customer retention and have improved the consistency of customer service across the Group. Fone Zone Group have a clearly defined vision and purpose summarised in six ‘Core Values’ by which every decision made by the business is guided. more info